When you see a blue screen on your computer and it becomes unresponsive, this is by far the most notorious error.
Here are some reasons why you are seeing this.
- You have a hardware that is failing
- Software is corrupted
- You have missing DLL files
- Overheated components
- Faulty drivers, power supply or memory
WHAT CAN YOU DO?
- If your device does not shut down by itself, hold the power button for at least 10 seconds to switch it off and press it again to switch it on. If you don’t see the blue screen anymore, it could have been due to a temporary isolated error.
- If this issue occured after you connected a new device, make sure the new device is connected properly and its updated drivers are installed. Disconnect the new device if the issue doesn’t resolve.
- A malware can corrupt files by changing them in the system. Run a security scan to remove the infection.
- Make sure your operating system is up to date.
- If the issue is hardware related, like your RAM is dislodged from the motherboard, your hard drive is faulty due to age or worn out or due to overheated components, please consult your IT technician.
NEWS UPDATE: XFINITY / COMCAST IS ENDING ITS FREE NORTON ANTIVIRUS BY 01/01/2021
If you currently have the free Norton antivirus by XFinity / Comcast, please be sure to install another antivirus to keep your device secured. Please feel free to call us for recommendations.
